Returns and Exchanges

RETURNS AND EXCHANGES
We accept all major credit cards.
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Your monthly credit card billing statement will show this refund or exchange under the name of
SAM AS INC
 
Refunds are issued in the same tender as the original purchase and electronic refunds returned to the same credit card account that was used for the original purchase.  Your return will be processed and your credit card credited within 15 business days or receipt of return.  Please allow up to TWO billing cycles for a refund to appear on your credit card statement.
WE GUARANTEE YOUR ORDER will be the size, color and style that you ordered.  Remember, once you sign off on the proof for a Custom Order, you are responsible for any misspellings or incorrect numbers that were present on the proof you OK'ed (and consequently the errors on your delivered decals) since you did not catch the error during the proof reading opportunity you had prior to production.  If we ship you something in error, return the item to us within TEN (10) days of the date we shipped to you.   If it was our fault, we will send you (at our expense) the correct item and give you credit for your expense of shipping the first incorrect order back to us via Priority Mail.
ALL RETURNED AND EXCHANGED ITEMS MUST HAVE A RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA#)   All returned or exchanged items MUST have an RMA number written on the outside of the package and included on the request note on the inside of the package.  Contact our customer service department for a RMA number...email  returns@SAMPrinting.com  or telephone 253-661-9504 or 800-726-1221  M-F  8am-5pm Pacific).   Any package without an RMA number written on the outside of the package risks being refused.
PLEASE INCLUDE A BRIEF NOTE with your exchange or return.  Make sure you include your name and address with the return, and instructions on what you would like us to do: Refund, exchange, etc.  If you want a refund, please include a reason.   Please call us (800-726-1221 or 253-661-9504) for a Return Authorization Number.  Packages returned to SAM Printing, Inc. without a visible Return Authorization Number (R.A.#) on the shipping label may be refused and returned to you. Please send your return via Priority Mail with Delivery Confirmation Tag to:
        Returns-Exchanges Dept.
        SAM Printing , Inc.
        1911 SW Campus Drive- #250
        Federal Way, WA  98023
If possible, please photo copy your sales receipt.  Write a note on the photo copy detailing your return, exchange or refund requests.  Enclose this with the item you are returning.
If the above is not possible, then please do the following ...Please write down the following information on a sheet of paper:
        1.  Item Number (example: STKG-HTG2)
        2.  How many of that item you want to return
        3.  A BRIEF description of the item (Large size No Smoking decals)
        4.  What size of the item you are returning.
        5.  What color of the item you are returning.

        6.  Your Return Merchandise Number (RMA#)
If you are doing an EXCHANGE, please write down the following information also:
        1.  New Item Number
        2.  How many of that item you want to order
        3.  A BRIEF description of the new item
        4.  What size you want
        5.  What color you want
Next, please total up your purchase amount by adding up the following:
        1.  The cost of the apparel (Quantity X Price per Item)
        2.  The shipping & handling cost
              -Please call Customer Service at 800-726-1221 for your shipping/handling costs

        3.  If you live in the State of Washington, add 9.8% sales tax
To cover the cost of postage of your new EXCHANGE item being shipped to you or if the new EXCHANGE item is a different style and more expensive (you will need to pay the difference), please include your Credit Card Information...
        1.  Credit Card Number
        2.  Expiration Date
        3.  Address where monthly credit card bill is mailed
        4.  Your name as it appears on card

        5.  Your daytime telephone number
        6.  Your email address
        7.  CVV# (explained below)
YOUR CARD VERIFICATION VALUE NUMBER (CVV#) IS YOUR ADDITIONAL PROTECTION -- to ensure your credit card information is not being used fraudulently, please email this number to us... sales@SAMPrinting.com  IF YOU ARE SHIPPING TO AN ADDRESS OTHER THAN YOUR BILLING ADDRESS, WE NEED THIS NUMBER.
If you are using a Visa, Discover or MasterCard, please provide the 3-digit CVV (Customer Verification Value). This is the non-embossed number printed on the signature panel on the back of the card immediately following the Visa or MC card account number.
If your credit card is an American Express card please provide the 4-digit CID (Confidential Identifier Number). This is the 4 digit, non-embossed number printed above your account number on the face of your card.
YOU ARE RESPONSIBLE FOR POSTAGE... We do not refund shipping charges for the initial shipment of your order or the return postage.  We will pay return postage if the item ordered is defective or if the incorrect item is shipped to you.  For a return, you are responsible for the cost of returning the merchandise.  We highly recommend that when return something by way of the US Postal Service, you pay a little extra for "Delivery Confirmation," on your package. This way you will be able to make sure that the package has arrived at our warehouse safely.
MAIL YOUR RETURNS OR EXCHANGED TO...
        Returns-Exchanges Dept.
        SAMPrinting.com, Inc.
         1911 SW Campus Drive- #250
        Federal Way, WA  98023

 
RETURNS ONLY (NOT EXCHANGES) WILL INCUR A 20% RESTOCKING FEE...Customized orders printed to your specifications are not returnable, unless a printing error is the fault of SAM...we guarantee all of our work. (Shipping cost is not refunded.)
For example: $45.00 item X 20% =$9.00.  Your refund is $36.00

To repeat, there is NO restocking fee for EXCHANGES.
POLICY FOR EXCHANGES...
1. You may exchange an item for the same or different item using 100% of the value of the original item returned as partial payment for the new item (you pay postage back to you).  Just follow the Return Policy and include a note which states what item you would like in exchange, along with your name, daytime phone number, order number and address...
please include a reason for your EXCHANGE.
2. Or, if you are in a rush or you are working with a deadline, just place a new order for the correct merchandise (either by phone 800-SAM-1221 or on http://www.SAMPrinting.com ) and we will bill your credit card...then return the unwanted merchandise according to the Return Policy on this page and when we receive it, we will credit you card 100% of the value of the item(s) returned.  That way, you do not loose time waiting for the returned item to arrive to us. 
We charge our standard shipping charges on all exchanged orders.
If you are doing an EXCHANGE, please write down the following information also:
        1.  New Item Number
        2.  How many of that item you want to order
        3.  A BRIEF description of the new item
        4.  What size you want
        5.  What color you want
Next, please total up your purchase amount by adding up the following:
        1.  The cost of the apparel (Quantity X Price per Item)
        2.  The shipping & handling cost
              -Please call Customer Service at 800-726-1221 or 800-SAM-1221 for your shipping/handling costs

        3.  If you live in the State of Washington, add 9.8% sales tax
To cover the cost of postage of your new EXCHANGE item being shipped to you or if the new EXCHANGE item is a different style and more expensive (you will need to pay the difference), please include your Credit Card Information...
        1.  Credit Card Number
        2.  Expiration Date
        3.  Address where monthly credit card bill is mailed
        4.  Your name as it appears on card

        5.  Your daytime telephone number
        6.  Your email address
        7.  CVV# (explained above)
IF ANY RETURN IS IN VIOLATION OF OUR RETURN POLICY, we will not credit you for your return and you will be responsible for the postage for us to ship the item back to you...if after 30 days from date FW originally shipped item to you, you do not send return postage charges or authorize SAM by email to charge your credit card for return postage, the item(s) returned in violation of SAM return policy will be disposed of and SAM has no further obligation to you regarding the transaction.
IF YOU ARE NOT GOING TO BE AVAILABLE, PLEASE MAKE ARRANGEMENTS with a member of your Service Team, a co-worker, building manager, etc. to secure your package.  SAM Printing, Inc. is not responsible for lost or stolen packages after the carrier (Post Office, UPS, FedEx, etc.) records that your package was delivered to your specified address.
RUSH SHIPPING...If you prefer, we can also ship your order one or two day air by Express Mail, UPS or FedEx...for Rush Charges and to speed-up in-house processing time, please call  (253) 661-9504 or e-mail sales@sam-fw.com .  Please remember to include our in-house processing time when estimating delivery date. 
OUR IN-HOUSE PROCESSING TIME is usually between 1-3 working days for Generics and approx. 15-19 working days for Custom Orders.  If you are running low on your decal supply, call us to see if we can speed-up processing to get it out by your deadline.  We ship U.S. Priority Mail unless you specify otherwise (for example, Next Day Express Mail). 
INTERNATIONAL CUSTOMER (OUTSIDE THE USA) IS RESPONSIBLE FOR PAYING AND TAXES, TARIFFS, ETC. IMPOSED BY THEIR COUNTRY FOR THE NEW EXCHANGE ITEM BEING SENT TO THEM...Because SAM Printing, Inc. ships to so many countries around the world, it is impossible for us to constantly keep up with the import and customs regulations and charges for each city, region and country. For this reason please be advised that it is the responsibility of each of our international customers to be aware of the customs taxes, tariffs, and import duties for their particular region. We can let you know the cost of the items you ordered and the shipping charges, but the customs taxes and import duties are your responsibility.
TERMS OF SALE
        All items are inspected before being shipped.  If you are not happy with your order, please contact us so that we can address your problem.  If we conclude a return is necessary, simply return the item(s) within TEN (10) days of the date we shipped to you.   It may take up to 10 days from the day we receive the returned item(s) for a refund to be issued.  There is a 20% Restocking Fee that applied to all returns.  There is no restocking fee for exchanges.   Shipping fees for returns and exchanges are the responsibility of the customer.  You will also be charged for the shipping charges back to you, unless item(s) are being returned because of an error made by SAM Printing. 
  Please call us (800-SAM-1221) for a Return Authorization Number.  Packages returned without a visible Return Authorization Number (R.A.#) risk being refused and sent back to you.
CONTACT US...
Telephone  (800) SAM-1221   or  (253) 661-9504
FAX +01-253-517-8834
E-mail  sales@SAMPrinting.com

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