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RETURNS AND EXCHANGES |
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We accept all major credit
cards. |
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WE GUARANTEE YOUR ORDER will be the size, color and style that you ordered. Remember, once you sign off on the proof for a Custom Order, you are responsible for any misspellings or incorrect numbers that were present on the proof you OK'ed (and consequently the errors on your delivered decals) since you did not catch the error during the proof reading opportunity you had prior to production. If we ship you something in error, return the item to us within TEN (10) days of the date we shipped to you. If it was our fault, we will send you (at our expense) the correct item and give you credit for your expense of shipping the first incorrect order back to us via Priority Mail. |
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| ALL RETURNED AND EXCHANGED ITEMS MUST HAVE A RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA#) All returned or exchanged items MUST have an RMA number written on the outside of the package and included on the request note on the inside of the package. Contact our customer service department for a RMA number...email returns@sam-fw.com or telephone 253-661-9504 or 800-726-1221 M-F 8am-4pm Pacific). Any package without an RMA number written on the outside of the package risks being refused. | ||||||
PLEASE INCLUDE A BRIEF NOTE with your exchange or return. Make sure you include your
name and address with the return, and instructions on what you would like us to
do: Refund, exchange, etc. If you want a refund, please include a reason. Please call us (800-726-1221 or 253-661-9504) for a Return Authorization
Number. Packages returned to SAM Printing, Inc. without a visible Return
Authorization Number (R.A.#) on the shipping label may be
refused and returned to you. Please send your
return via Priority Mail with Delivery Confirmation Tag to: If possible, please photo copy your sales receipt. Write a note on the photo copy detailing your return, exchange or refund requests. Enclose this with the item you are returning. If the above is not possible, then
please do the following ...Please write down
the following information on a sheet of paper: If you are doing an EXCHANGE, please write down the following information also: |
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| YOU ARE RESPONSIBLE FOR POSTAGE... We do not refund shipping charges for the initial shipment of your order or the return postage. We will pay return postage if the item ordered is defective or if the incorrect item is shipped to you. For a return, you are responsible for the cost of returning the merchandise. We highly recommend that when return something by way of the US Postal Service, you pay a little extra for "Delivery Confirmation," on your package. This way you will be able to make sure that the package has arrived at our warehouse safely. | ||||||
MAIL YOUR RETURNS OR EXCHANGED TO... |
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RETURNS ONLY (NOT EXCHANGES) WILL INCUR A 20% RESTOCKING FEE...If you receive our
clothing item and it doesn't fit the way you like, or for some reason you are
not completely satisfied, return it for a
refund, minus a 20% restocking fee. (Shipping cost is not refunded.) For example: $45.00 item X 20% =$9.00. Your refund is $36.00 To repeat, there is NO restocking fee for EXCHANGES. |
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POLICY FOR EXCHANGES... If you are doing an EXCHANGE, please write down the following information also: |
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IF ANY RETURN IS IN VIOLATION OF OUR RETURN POLICY, we will not credit you for your return and you will be responsible for the postage for us to ship the item back to you...if after 30 days from date FW originally shipped item to you, you do not send return postage charges or authorize SAM by email to charge your credit card for return postage, the item(s) returned in violation of SAM return policy will be disposed of and SAM has no further obligation to you regarding the transaction. |
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IF YOU ARE NOT GOING TO BE AVAILABLE, PLEASE MAKE ARRANGEMENTS with a member of your Service Team, a co-worker, building manager, etc. to secure your package. SAM Printing, Inc. is not responsible for lost or stolen packages after the carrier (Post Office, UPS, FedEx, etc.) records that your package was delivered to your specified address. |
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RUSH SHIPPING...If you prefer, we can also ship your order one or two day air
by Express Mail, UPS or FedEx...for Rush Charges and to speed-up in-house processing time, please call (253) 661-9504
or
e-mail sales@sam-fw.com . Please remember to include our in-house processing time when estimating delivery date. |
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OUR IN-HOUSE PROCESSING TIME is usually between 1-3
working days for Generics and approx. 15-19 working days for Custom Orders. If you are running low on your decal supply, call us to see if we can speed-up
processing to get it out by your deadline. We ship U.S. Priority Mail unless you specify otherwise (for example, Next Day Express Mail). |
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INTERNATIONAL CUSTOMER (OUTSIDE THE USA) IS RESPONSIBLE FOR PAYING AND TAXES, TARIFFS, ETC. IMPOSED BY THEIR COUNTRY FOR THE NEW EXCHANGE ITEM BEING SENT TO THEM...Because
SAM Printing, Inc. ships to so many countries around the world, it is impossible
for us to constantly keep up with the import and customs regulations and charges
for each city, region and country. For
this reason please be advised that it is the responsibility of each of our
international customers to be aware of the customs taxes, tariffs, and import
duties for their particular region. We
can let you know the cost of the items you ordered and the shipping charges, but
the customs taxes and import duties are your responsibility. |
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TERMS OF SALE All items are inspected before being shipped. If you are not happy with your order and desire a refund, simply return the item(s) within FIFTEEN (15) days of the date we shipped to you. It may take up to 3 weeks from the day we receive the returned item(s) for a refund check to be issued. There is a 20% Restocking Fee that applied to all returns. There is no restocking fee for exchanges. Shipping fees for returns and exchanges are the responsibility of the customer. You will also be charged for the shipping charges back to you, unless item(s) are being returned because of an error made by FantasiaWear. Please call us (800-SAM-1221) for a Return Authorization Number. Packages returned without a visible Return Authorization Number (R.A.#) risk being refused and sent back to you. |
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CONTACT US... Telephone (800) SAM-1221 or (253) 661-9504 FAX +01-253-517-8834 E-mail sales@sam-fw.com |
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WE DO NOT TAKE CREDIT CARD FRAUD
LIGHTLY.
WE WILL AGGRESSIVELY PURSUE ANY ILLEGAL CREDIT CARD
ACTIVITY TO THE FULL EXTENT OF THE LAW, INCLUDING BUT NOT LIMITED TO REPORTING
TO AND SEEKING THE HELP OF BANKS, LOCAL LAW ENFORCEMENT AND FEDERAL AND
INTERNATIONAL AGENCIES! WE COULD ALSO BE PUBLISHING THE NAME, ADDRESS, EMAIL AND
PHONE NUMBER THAT WAS ON THE FRAUDULENT ORDER AND WHERE THE STOLEN ITEMS WERE TO
BE SHIPPED. THIS COULD BE FOUND AT OUR WEB SITE TO HELP PEOPLE WHOSE CARDS HAVE
BEEN STOLEN AND USED ILLEGALLY, TO WARN OTHER E-COMMERCE WEB SITES AND TO ALERT
LOCAL, STATE, FEDERAL AND INTERNATIONAL LAW ENFORCEMENT AGENCIES WHO WILL BE
PERIODICALLY VISITING OUR ANTI-FRAUD WEB PAGE...NOT TO MENTION CALLING THE
FRAUDULENT ACTIVITIES TO THE ATTENTION OF THE OVER 40,000 VISITORS WE HAVE AT
FANTASIAWEAR EVERY DAY.
Order using
our Secure Online Shopping Cart or
Phone Toll Free 800-726-1221 or Call 253-661-9504
You can email your order to order@SAM-FW.com
or FAX your order to 253-517-8834
Your monthly
credit card billing statement will showyour transaction charge under the name of
SAM AS INC
