International Orders

OUR IN-HOUSE PROCESSING TIME is usually between 1-3 working days for Generics and 15-19 working days for Custom Orders.  If you are running low on your decal supply, call us to see if we can speed-up processing to get it out by your deadline.  We ship U.S. Priority Mail unless you specify otherwise (for example, Next Day Express Mail). 
RUSH SHIPPING...If you prefer, we can also ship your order one or two day air by Express Mail, UPS or FedEx...for Rush Charges and to speed-up in-house processing time, please call  (253) 661-9504 or e-mail .  Please remember to include our in-house processing time when estimating delivery date. 
We do not accept Credit Card orders outside of the United States if we are not able to verify your name, address and credit card number with your bank.  You will need to supply us with your bank's or credit card company's name and telephone number.    If this is not possible, your international order must be pre-paid with a Bank Cashier's Check, Money Order in U.S. Dollars or Western Union Wire...please contact us to let us know your payment is on the way.
YOUR CARD VERIFICATION VALUE NUMBER IS YOUR ADDITIONAL PROTECTION -- to ensure your credit card information is not being used fraudulently, please email this number to us... .  We must have this number if you are a customer outside of the USA.
If you are using a Visa, Discover or MasterCard, please provide the 3-digit CVV (Customer Verification Value). This is the non-embossed number printed on the signature panel on the back of the card immediately following the Visa or MC card account number.
If your credit card is an American Express card please provide the 4-digit CID (Confidential Identifier Number). This is the 4 digit, non-embossed number printed above your account number on the face of your card.
INTERNATIONAL ORDERS SHIPPING TO AN ADDRESS DIFFERENT THAN THE BILLING ADDRESS  For customers outside of the U.S., we will only ship to second parties if requested, if we can verify the ID of the cardholder with his bank...please supple name of bank and telephone number.   We are not responsible for lost, stolen, damaged or redirected INTERNATIONAL orders and merchandise not received by INTERNATIONAL customers.
CUSTOMER IS RESPONSIBLE FOR PAYING AND TAXES, TARIFFS, ETC. IMPOSED BY THEIR COUNTRY...Because FantasiaWear, Inc. ships to so many countries around the world, it is impossible for us to constantly keep up with the import and customs regulations and charges for each city, region and country. For this reason please be advised that it is the responsibility of each of our international customers to be aware of the customs taxes, tariffs, and import duties for their particular region. We can let you know the cost of the items you ordered and the shipping charges, but the customs taxes and import duties are your responsibility.
IF YOU ARE NOT GOING TO BE AVAILABLE, PLEASE MAKE ARRANGEMENTS with a member of your Service Team, a co-worker, building manager, etc. to secure your package.  SAM Printing, Inc. is not responsible for lost or stolen packages after the carrier (Post Office, UPS, FedEx, etc.) records that your package was delivered to your specified address.
WE GUARANTEE YOUR ORDER will be the size, color and style that you ordered.  Remember, once you sign off on the proof for a Custom Order, you are responsible for any misspellings or incorrect numbers that were present on the proof you OK'ed (and consequently the errors on your delivered decals) since you did not catch the error during the proof reading opportunity you had prior to production.  If we ship you something in error, return the item to us within TEN (10) days of the date we shipped to you.   If it was our fault, we will send you (at our expense) the correct item and give you credit for your expense of shipping the first incorrect order back to us via Priority Mail.
We accept all major credit cards.
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Your monthly credit card billing statement will show this transaction charge under the name of
Please write down the following information on a sheet of paper:
        1.  Item Number
        2.  How many of that item you want to order
        3.  A BRIEF description of the item
        4.  What size you want
        5.  What color you want
Next, please total up your purchase amount by adding up the following:
        1.  The cost of the item (Quantity X Price per Item)
        2.  The shipping & handling cost
                -Please call Customer Service at 800-SAM-1221 for your shipping/handling costs (min. $5)
Include your Credit Card Information...
        1.  Credit Card Number
        2.  Expiration Date
        3.  Address where monthly credit card bill is mailed
        4.  Your name as it appears on card
        5.  CVV# (explained above)

        6.  Your daytime telephone number
        7.  Your email address
Or  please make your money order in US$ payable to "SAM, Inc." and
mail your order and payment to:
       -Order Dept.-
        SAM, Inc.
        PO Box 98842
        Seattle, WA  98198-0842


Sorry, no C.O.D. orders please.
        All items are inspected before being shipped.  If you are not happy with your order, please contact us so that we can address the problem. If the order needs to be returned, simply return the item(s) within FIFTEEN (15) days of the date we shipped to you.   It may take up to 3 weeks from the day we receive the returned item(s) for a refund check to be issued.  There is a 20% Restocking Fee that applied to all returns.  There is no restocking fee for exchanges.   Shipping fees for returns and exchanges are the responsibility of the customer.  You will also be charged for the shipping charges back to you, unless item(s) are being returned because of an error made by SAM Printing. 
  Please call us (800-SAM-1221) for a Return Authorization Number.  Packages returned without a visible Return Authorization Number (R.A.#) risk being refused and sent back to you.
Telephone  (800) 726-1221   or  +01-253-661-9504
FAX +01-253-517-8834


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